Founding Customer Programme — 90 Days: Pilot Terms

Draft for legal review. Not yet in force.

[LEGAL REVIEW] Every section below is a plain-language draft. A qualified lawyer must review it, and the final wording replaces this draft before the programme opens.

Duration

The pilot lasts 90 days. The 90 days start on activation, which is the first time you sign in after we invite you. Approval of your application does not start the clock. [LEGAL REVIEW]

Free, with no automatic billing

The pilot is free. We do not ask for a card and we never charge automatically. Nothing is charged at the end of the pilot. We only start billing if you clearly agree to subscribe. [LEGAL REVIEW]

Consent to convert

Moving to a paid plan needs your explicit consent, given by you after we show you the plan and the price. We will not switch on a paid plan for you. [LEGAL REVIEW]

Founding discount

If you subscribe before your pilot ends, you receive 30% off your first 12 paid months. The discount applies to subscription fees only. It does not apply to any future payment-processing fees. If you subscribe after your pilot has ended, the discount does not apply unless we agree otherwise in writing. [LEGAL REVIEW]

Pilot limits

Each organisation has these limits during the pilot. We can raise them for you on request.

• 20 properties
• 100 rental units
• 5 manager or admin users
• 10 owner or investor users
• 100 tenant accounts
• 2 GB document storage
• 90-day pilot period

When you reach a limit, only the action that would go over it is blocked. [LEGAL REVIEW]

Your data

You own the data you enter, including your tenants’ details, and you confirm you are allowed to enter it. You can export it. If you do not subscribe, your account becomes read-only after the pilot and export stays available. [LEGAL REVIEW]

Retention and deletion

We do not delete your data automatically when the pilot ends. [LEGAL REVIEW: set how long we keep read-only data after the pilot, how a deletion request works and how long backups are kept.]

Support

Support is by WhatsApp and email, Monday to Friday, 9:00 AM to 5:00 PM East Africa Time (EAT). We aim to answer standard enquiries within one business day and critical issues within four support hours. Guided onboarding is included. [LEGAL REVIEW]

Feature status

Some features are Beta, which means they work but may change while we refine them. Some features are listed as coming soon and are not available. During the pilot, rent payments are recorded and verified manually. [LEGAL REVIEW]

Contact

[email protected]. See also the pilot privacy notice and our general Terms of Service.